Benefits of consolidating call centers
Contact Center 411’s Consolidation service offering is a disciplined, systematic approach that allows clients to realize significant operating cost savings in their enterprise contact centers.
Typical savings realized in a consolidation program, whether physical or virtual, can range from 10 to 20 percent of a client’s total customer service operating budget.
Often new centers are established with little thought as to their fit and function within the enterprise or without consideration of possible redundancies which may have been eliminated or economies of scale which might have been achieved through integrated planning.
The unfortunate result for many companies has been wasted resources and dollars and replicated facilities and technology platforms.
This assessment yields an objective baseline of clients’ current operating environments and allows us to develop action plans that target personnel resources, potential technology enhancements, and facilities-related issues.
These savings, when incorporated with incremental process and productivity operational improvements enabled by standardization and consolidation, establish a powerful business case with significant bottom line impact.Jennifer Van Baren started her professional online writing career in 2010.She taught college-level accounting, math and business classes for five years.An increasing number of large, multi-facility healthcare networks are reducing their communications overhead by consolidating multiple communication centers into a single facility.The implementation of technology that automates call handling and improves personnel productivity throughout an organization is resulting in significant cost reduction and enhanced customer service.